Frequently Asked Questions

Have a question about your order? Find answers below about delivery, payments and how your meat is prepared. If you need more help, contact us.

Delivery & ordering

Which areas do you deliver to?

We deliver throughout Birmingham, including Sutton Coldfield, Solihull, Harborne, West Bromwich and Great Barr.

We also deliver to Coventry, Dudley, Walsall, Wolverhampton, Redditch and Halesowen. Please allow up to three working days for deliveries outside Birmingham.

Same-day delivery is not available in every Birmingham area. Please check the delivery information at checkout.

Is there a minimum order?

Yes, our minimum order is £30.

How much does delivery cost?

Delivery within the Birmingham region is free.

What time will my order arrive?

Our delivery window is 5pm–9pm. Routes are planned around traffic conditions, so we cannot offer a specific delivery time within that window.

What happens if I order after 1:30pm?

Orders placed after 1:30pm are processed for the next day, with delivery by 9pm. For the areas outside Birmingham listed above, please allow up to three working days.

Do you deliver at weekends?

Yes, we deliver throughout the week, including Saturdays and Sundays.

What if I am not home?

We usually contact you before your order is dispatched. If you will not be home, please contact us to discuss delivery arrangements.

Can you deliver to a flat or apartment?

Yes. Please meet your driver at the building entrance, as we cannot enter the building. For apartment deliveries, we usually send a message with an estimated arrival time.

Our meat & preparation

Is your meat halal?

All our meat is halal certified.

Why can the weight change after preparation?

Removing skin or fat reduces the final weight of the meat. Your selected preparation option therefore affects the weight you receive.

Items without preparation variants, such as niblets, wings, mince and marinated products, should match the ordered weight. If something does not look right, please contact us so we can help.

Can you pack my order into portions for freezing?

We pack orders according to the options selected when ordering and cannot offer additional portioning for freezing.

We can provide extra freezer bags free of charge. Please request them in your order note at checkout.

Payments & order support

How can I pay?

We accept all major credit and debit cards, as well as PayPal.

What if I am unhappy with my product?

At Pak Halal Meat, we aim to deliver our goods to the maximum quality. However, in an unusual event, we will aim to replace goods which are not satisfactory.

Still need help?

Can't find your answer? Contact our team and include your order number if your question relates to an existing order.